Privacy Policy

Information we collect and how we use it

We collect information you provide, such as your name, address, email address, phone number, herdshare and order details, pickup preferences, payment records, and communications with us. We use this information to administer membership, fulfill orders, coordinate pickups, respond to questions, maintain business records.

Sharing information

We do not sell or rent customer personal information. We may provide information only as needed to service providers that support our operations, such as messaging, payment, and order-management providers, subject to appropriate restrictions on its use. We may disclose information when required by law or as reasonably necessary to protect legal rights or prevent fraud.

Security and retention

We use reasonable safeguards to protect customer information and limit access to those who need it for business purposes. No storage system or communication method is completely secure. We retain information as needed to provide services, maintain consent and opt-out records, meet legal and accounting obligations, and resolve disputes. We retain enough information to honor an opt-out even if other information is deleted.

Your choices and privacy questions

You may contact firstlightfarmops@gmail.com to request access to, correction of, or deletion of your information, or to change communication preferences. We may verify your identity and retain records needed to meet legal obligations or honor your choices.

Policy changes

We will make updated policies available to customers and identify their effective date. We will communicate material changes by email or another appropriate method.

SMS Messaging Terms and Optional Consent

Program and message types

First Light Farms offers recurring SMS messages through a third-party messaging service. Order and service messages may include confirmations, pickup reminders, schedule changes, payment reminders, and updates about your membership or existing orders. Optional availability announcements may include milk or farm-product availability and offers to place an order. Messages may be sent using automated technology. We send only the categories you authorize.

Frequency and charges

Message frequency varies with your orders, pickup schedule, selected categories, and farm availability. First Light Farms does not charge a separate texting fee. Message and data rates may apply under your wireless plan.

Stopping texts and getting help

Reply STOP to any message to unsubscribe from all First Light Farms program texts. You may also withdraw consent by emailing firstlightfarmops@gmail.com or communicating your request to us by another reasonable method. We will honor opt-out requests promptly. You may receive one non-promotional confirmation of your opt-out. Reply HELP for assistance, or email firstlightfarmops@gmail.com. To enroll again or change categories, contact us and provide fresh consent.

Phone numbers and delivery

Provide only a mobile number you own or are authorized to use, and notify us if the number changes or is reassigned. Delivery depends on your wireless carrier and messaging provider and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Texting is not an emergency service. The Privacy Policy on the preceding page applies to this program.

Optional SMS consent

Texting is optional. Consent is not a condition of purchasing products, joining the herdshare, or receiving services. Signing the herdshare agreement or providing a phone number alone does not enroll you.